Store Policies

Risk-Free 10-Day Trial

Mohn Custom Interiors offers a 10-day Risk-Free Trial on every item! If for any reason you are not 100% satisfied with your selection, you may return it for a full refund. The customer is responsible for any return shipping charges or may return any item to Mohn Custom Interiors at no charge.

To make your return as easy as possible, Mohn Custom Interiors offers return authorization by e-mail.

E-mail: Orders@MohnInteriors.com
Phone: (217) 787-6251

Once you receive your Return Authorization Number (RA#), you must attach it to the item wrapped in its original packaging (or equivalent) and then use a traceable courier of your choice (UPS, FedEx, etc.)

Ship to address:

Capel Rugs
121 East Main Street
Troy, NC 27371

IMPORTANT:
We highly recommend insuring your return shipment for it's full purchase price in case of loss or damage in transit. We cannot be responsible for lost or damaged items. You are responsible for filing claims with the carrier you choose for shipping your returned merchandise.

Please completely wrap the rug you are returning in its original packaging or equivalent.

Do not fold or apply tape to any surface of the item or rug.

The returned item must be in new condition. If it is soiled or damaged it may be refused or incur a 20% service fee and the shipping cost.

No returns will be accepted without a return authorization number. Returns that are received without a return authorization number may incur freight costs and a 20% service fee.

Returns will not be accepted after 10 days.

Custom items are not returnable unless there is damage or a defect. For damaged items, we will gladly provide a replacement. Rug pads that have been opened may not be returned for credit.

Payment

We gladly accept Visa, MasterCard, Discover Card, and personal check.

To order offline or to pay by check, simply call the store: (217) 787-6251.

Shipping

Mohn Custom Interiors offers FREE SHIPPING to the contiguous 48 states for all rugs. Call (217) 787-6251 to place orders shipping outside of the continental U.S.

We ship via UPS, UPS Freight and a network of common carriers.

Delivery Time

In-stock items usually ship within three business days. Delivery of braided and custom items may take up to 21 days. In some cases, all of the items in your order may not ship together or in the same package. Rug pads and accessories will normally be sent in separate packaging.

Oversized Items

Oversized rugs that are too large or heavy to ship via UPS or UPS Freight will be shipped via an LTL (less than truckload) common carrier. This service differs from small-package delivery in that they will call you to schedule a delivery appointment and only deliver curbside. Most LTL carriers schedule appointments for a 2-4 hour window between 8:00 a.m. and 5:00 p.m., Monday through Friday.

Questions

If you have any questions or concerns about the shipping and delivery services of Capel Rugs, please contact our store at:

(217) 787-6251 or send an e-mail to
Orders@MohnInteriors.com

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